30 Year Anniversary Awards Event honours partners in Ghana

As part of Ria’s 30 Year Anniversary celebrations, we recently held a gala dinner and awards event at Labadi Beach Hotel in Accra, Ghana, for our banking partners. Of the 24 banks in attendance, some had been with Ria since we started offering services in the country in 2008.

The awards, divided into four different categories, included the Outstanding Teller and Staff Excellence Awards, to honour staff on the frontline and back office, plus the Bank Excellence Awards and Overall Bank of the Year Awards, which were given to high-performing banks.

After taking their seats, the 130-strong audience were warmly welcomed by the MC as the ceremony began. With 19 awards handed out during the night, many recipients received rousing rounds of cheering and applause. However, it was the special recognition given to the frontline staff later in the night that gained some of the loudest cheers of the evening.

 

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Staff from Ria Europe and Africa attended the 30 Year Anniversary celebration in Ghana which honoured Ria’s banking partners.

 

Robert Kotei, Operations Director for Ria Africa paused during his speech and requested that all bank tellers in the audience stand to receive special appreciation for the vital role they play. He addressed them directly, saying: “Ladies and gentlemen standing… yes technology matters, yes compliance is important, yes, our sales teams are key, but in Ria we place the highest value on the frontline staff. You are the most important segment of our value chain, and today we respect and honour the work you do.”

During the dinner, guests were treated to music from award-winning Ghanaian singer, Irene Logan, and a comedy performance by national comedian, Hogan. Attendees also saw a compilation video of goodwill messages from various bank executives who shared a few words about their experience with Ria so far, and congratulated the company for the 30-year milestone.

The Overall Bank of the Year was awarded to GCB Bank, with uniBank (Ghana) and Ecobank Ghana taking first and second runner-up awards respectively. In total, nine of the 24 banks at the awards dinner walked away with prizes on the night. Winners were selected via a mixture of questionnaires answered by customers, agents, Ria staff, mystery shopping, and empirical data from Ria’s system.

 

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The awards event which was attended by Ria staff from Europe and Africa, included speeches from senior managers who also toasted our banking partners. Managing Director for Ria Africa, Malick Seck, also touched on Ria’s efforts globally and locally to keep providing an affordable alternative for sending and receiving money, while special guest, Akwasi Awua Ababio, Director for Diaspora Relations from the Office of the President of Ghana, also shared some words about the importance of remittances in Ghana. He stressed the need to reduce the current costs of sending money to Ghana and affirmed that he was pleased with Ria’s affordable remittance business model.

During his speech, Robert Kotei also told the invitees: “Today our business to Ghana is a fast-growing giant – one of the fastest-growing in Africa – and it’s all because of you, our dear partners.

“For some, sending money across the globe is just a transaction. For them, the best rate or the fastest delivery times matter the most. They are right, but for us it’s a lot more. We help bring families, friends and businesses together through our service offering. We put our heart into this, because we know that the remittance business is important; that it can improve people’s quality of life, as well as save lives in Africa,” he concluded.

Click to watch a short video below of the Bank Partner Dinner and Awards Event in Ghana.