Excellence in Customer Service as Ria wins two awards

Ria Americas’ customer service team has been awarded the Best in Customer Service in Americas 2017 at The Contact Center World Awards

The award was presented by Contact Center World – the largest contact center and customer-engagement association in the world – and Ria topped the leader board from a total of 1,500 applicants.

To rank number one, the team answered more than 100 questions on performance metrics, employee motivation, customer satisfaction and future innovation. The Florida event also saw Ria take home the Industry Champion Award for receiving the highest number of votes from employees and customers.

For Ria, these achievements mark another successful year of world-class service from a team that is fully dedicated to ensuring the fast, secure and accurate transfer of remittances from customers to their loved ones worldwide.



Commenting on the recognition, Abby Valenzuela, Customer Service Manager in Ria Americas said, “It was a tough selection process, so we’re delighted to be recognized as a company that is constantly delivering first-class support to its customers.

“These awards reflect the team’s commitment to our customers, and we will strive to keep improving our service for those that trust us to deliver their remittances safely,” she concluded.

Erick Palomo, Director of Operations at Ria Americas, added: “I would like to congratulate the team for their outstanding achievement! These awards are well-deserved and are a testament to their dedication and care for our clients.”




This isn’t the first time that Ria has been recognized for its dedication to its customers. Back in 2014, we were awarded second place on a list of Top 100 Global Call Centers by Benchmark Portal.

Since then the Ria Americas customer service team has continued to grow. The team, which is currently comprised of over 250 members in California and San Salvador is one of several Ria contact centers in the world, which include teams in Spain, Chile, India, Senegal and Malaysia among others.